Money Back Guarantee Policy

Thank you for shopping at MARNOLTHAVEX. We value our customers and are committed to ensuring your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive Money Back Guarantee policy.

Eligibility for Returns

To be eligible for a return, please ensure that:

• The product was purchased directly from MARNOLTHAVEX.
• The return request is made within 30 days from the date of delivery.
• The product is in its original condition, unused, and with all packaging intact.
• Proof of purchase is provided, such as a receipt or order confirmation email.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Custom or personalized items

Return Process

To initiate a return:

1. Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
2. Include the RMA number on your return package.
3. Ship the product to the address provided by our customer service team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a full refund of the purchase price will be processed, using the original method of payment, within 7-10 business days.

Exchanges

If you wish to exchange an item, please follow the return process to obtain a refund and place a new order at MARNOLTHAVEX for the desired item.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank as there may be processing delays.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is a result of our error.

Thank you for choosing MARNOLTHAVEX. We appreciate your business and are dedicated to providing you with quality service and products.